Generative Engine Optimization Explained for Businesses

Generative Engine Optimization Explained for Businesses

For years, businesses followed a simple rule to get discovered online: rank on Google. If your website appeared on the first page of search results, you had a chance to win traffic, leads, and customers. That strategy worked well for a long time. But the way people...
Top 5 AI Customer Service Agents to Watch in 2026

Top 5 AI Customer Service Agents to Watch in 2026

The era of “scripted chatbots” is over. Customer service is completely shifting toward AI-first support. Independent AI Agents and autonomous support systems are now capable of handling complex queries on their own, while being context-aware, accurate, and far faster...
Small Business Starter Kit for AI Customer Support

Small Business Starter Kit for AI Customer Support

In today’s business landscape, customers expect instant, personalized, and seamless support, no matter the time or platform. For large corporations, maintaining a 24/7 support team might be feasible. But for small businesses, balancing customer expectations with...
Why RAG Is the Missing Piece in Support AI

Why RAG Is the Missing Piece in Support AI

As you’ve likely seen, AI-powered customer support has rapidly evolved in recent years. From chatbots handling basic questions to sophisticated virtual assistants providing personalized help, businesses are using AI to enhance customer experiences.  However, despite...